Our Reviews

Good, no pressure experience. Lakitta was very friendly and helped out with anything I needed, without pressuring me into a fast sale, more expensive vehicle, etc.

Platinum made the buying experience both effortless and enjoyable. From the moment I emailed the dealership inquiring about the Colorado ZR2 until driving off the lot, with the exact truck I wanted, it was a smooth process. I heard from Jessica within 10 minutes of emailing the dealership, informing me the Truck was still available and helped me schedule a time to see the vehicle. (In fact, Jessica called me several days after the purchase to find out how the process went, to see if I was happy with the vehicle and to see if there was anything else Platinum needed to do.) Lakita, the Sales Rep was knowledgeable and quite helpful in taking me through the steps in buying the Truck. The Sales Manager, Mark, was instrumental in creating a flexible process, as I had a previously-committed appointment that afternoon which I had to leave for, upon my return the Truck was ready to go and all that was left was for Tim (Finance Manager) to walk me through completing the finance paperwork. 5 Stars for sure! I will buy from Platinum Chevrolet again without hesitation and I've already been spreading the word about my terrific experience. Thank You Again, David Crowley

Had a good experience with everyone. I was hoping to get more from my trade in but it is what it is.

Odin Mena-Borja consistently impresses with his promptness, ensuring that every interaction is met efficiently. He offers exceptional service, characterized by his thorough attention to detail and unwavering commitment to meeting customer needs. Throughout our interactions, he has consistently demonstrated a deep respect for his clients, making each experience pleasant and professional.

Timely service, good communication, clear explanations.

My experience was great. Odin was personable and professional. The maintenance was performed and a problem I had was resolved. Thanks to Platinum.

very friendly

great sales team I may buy another if you get it before I get my ct-5 blackwiwg

Jose is the best!!! He always takes the best care of me.

Great

Calli was so helpful and wonderful to work with! Her customer service made it worth the drive to go to Platinum instead of Victory. Thank you!!!

A very thorough examination of my car was completed to determine the source of a problem. I was loaned a car during the course of this time. I was grateful for both experiences.

Price for service was exceptional!

Very professional

I was treated with such kindness. My new Equinox car repair was done fast and correctly. Many thanks to David Todd and Eric Rumsower.

I’ve been a fan of Chevy for over 15 years to which I have lived in Santa Rosa. I have owned diesel Chevy Cruz, Silverado, Camero, Tahoe, Traverse, equinox. While I haven’t purchased from Platinum Chevrolet Santa Rosa I have always serviced my car there and loved the service they gave. It wasn’t up until now I wanted an electric car and was excited to trade in my old gas equinox for an electric one. I didn’t know much about them but enough to work around the area to charge a new one. Justin D. has been great at showing the available stock of EV equinox. He was accommodating to show me the best options and answered any questions I may have. It wasn’t just Justin that helped with my decision to purchase from Santa Rosa Platnium Chevrolet but the service I received there. The service team there has the “I’ll take care of you” attitude that is rare to come by these days. I specifically told my husband I wanted to buy from THIS dealership because of the service they provide when taking it in service. I hope to see continued service throughout the life of my EV. All the best to Platinium Chevrolet.

I love the Silverado 1500 diesel.There a small mix up at first, but everybody went the extra mile to make it right. It was the first dealership ever bring from my home which was 45 miles one way to pick up my new truck in Santa Rosa. and and we’ve owned seven new cars and 10 new trucks in 57 years. Bob Kauffman

Everything was great fair price and things were taken care of fast. Great sales person also.

Our salesman was very informative and not pushy. Made it a pleasant experience.

Came in because the SD card on my 2021 GMC 3500 Denali Dually malfunctioned and needed to be replaced. I came in and spoke with service advisor who advised there would be a $250 diagnostic fee, but I’d only be charged $100. He then directed me to an area to wait for the shuttle to take me to work. I waited there for more than 30 min and eventually asked someone else for an eta. He told me there was one ready for me and that the message never came to them that I needed a shuttle, this made me late to work. Then, I was told that the dealership/GM would not cover the chip,and I would have to pay $800+ for this part out of pocket, for my $120k truck with 11k miles, and was given the number for GM so I could talk to them if I wanted. Then, when I picked up the truck, I was given an invoice for $900+ and the $250 was not reduced. When I got home and looked online and saw that this chip malfunctioning is a well known issue, apparently, and GM seems to cover it for all of the posts from owners that I saw, which were many. I don’t think I should have to pay for this chip and I’m frustrated that this is even taking time way from work. I don’t know why I’m being charged $250 for the dealership to diagnose an obvious problem. It’s like diagnosing a flat tire.. And I thought was inconsiderate that I was left waiting for the shuttle for so long because the advisor forgot about me which impacted my work day.

People were fine and prompt, Problem with backup camera still not fixed.

Staff was very nice, Service was performed very quickly.

Brought in my car for service, was told I had recall for my vehicle. When receiving my car, noticed my car was not working properly as it was before I dropped it off. Called the service advisor to let him know about the issues that were not there before, and mentioned to just make another appointment and have my warranty cover it. I had driven an hour and a half to go to the dealership and get the service. I am not planning on going back.

The kindness of all those who work

I am not a big fan of texting as the main way to communicate with the Service Coordinators, but that seems to be the way that Platinum has gone. I don't like the long phone introduction from Todd each time I call - I just want to get to the Service Department without all the extra greeting and then the phone tree. Can this be deleted and answered by a real person to direct us? Lastly, after three visits for the same issue, the service team finally figured out what is wrong with my vehicle. It's a pretty minor issue that should have been caught on the first visit. I am awaiting parts and then a scheduling for the 4th, and hopefully final, visit.

Awesome dealer they were very helpful and professional

Keith did a great job.

I am a recent customer and have been very pleased with the service and knowledge of the personnel.

Great service, on time.

Finally fixed. Three or Four trips to the dealer to get an intermittent problem with the backup camera fixed.

All of the staff were very courteous, they listened to all of our questions, and concerns. This is not a negative, but I bought an electric car to simplify my life. Buying one showed me how much I have to learn. This is probably a good thing. So far I having fun learning all new facets of an electric car, and I am not missing my old gas pickup. Thank you Lakitta for all of your help. Mike, and Connie Shinkle

There service was great as usual Only a couple issues When I picked up after service completed, there was a grease hand print on the drivers door & door handle, another grease hand print on the rear bumper, and one grease mark on the middle seat back of the passenger side. I didn't notice them until I got home, but was able to clean them all off. The paper floor mat & the number tag was also left in the truck This wasn't a major issue, but I thought i would pass this along as it is definitely a quality of service issue. On my next service visit, I will have Odin inspect the vehicle with me after service delivery.

Professional, personable, and reliable

Overall, I’m satisfied with my experience. The Equinox is excellent, and the sales team was very nice. However, there were several disappointments in the process of buying the car. First, when I arrived a week before purchase to test drive the car with an appointment with a salesperson, the car I came to drive wasn’t even at the lot. Apparently, it had been sent for bodywork or minor repair and the salesperson didn’t know it would be gone, despite the appointment being made specifically to drive that car. This seems like a failure of communication at Platinum Chevy. Since I live in Eureka, I couldn’t come back to test drive the car. So I took the salesperson’s word that the car would be in perfect condition and I purchased the car several days later from Eureka. When I drove down to pick up the car, I discovered that there were several issues with it that should have been checked and fixed before I arrived. First, there are scuffs on the hood. It’s amazing to me that these weren’t seen before I arrived, given the fact that the car was in the body shop for repairs the week before. Furthermore, the salesperson should have caught this. Thankfully, another sales manager gave me $500 off the car to help compensate for the scuffs so I could get them repaired in Eureka. Secondly, the back area of the cabin frequently squeaks. I noticed it within 15 minutes of driving my new car off the lot and hoped it would go away. I still don’t know what’s wrong with it. Finally, the SuperCruise didn’t work right off the lot. This should be something that was checked before selling the car to me. I had to wait for two weeks to get an appointment locally so they could fix it. Thankfully, it’s a warranty coverage, but it was very disappointing and inconvenient to have to take it for repairs right away. So, once again: it’s a great car, I experience nice sales persons, but there is room for improvement in communication and attention to detail.

It was great

I got a phone call Friday that my car needed an oil change. They got me in Monday morning 9 AM. They did the work on time. I picked up my car yesterday afternoon. Great job.

First time customer switching from your competitor Novato Chevrolet due to distance. Was not pleased with overall service. 1. Booked appointment online, service rep said there was no appointment and that booking online had issues. 2. Appointments was for 52,500 mile check, but service rep pushed for me to have 45,000 mile check. Showed service page receipt from Novato that showed 45,000 mile was completed 7,500 miles ago. Was told it doesn’t matter they are basically the same thing. 3. Then was told that brake fluid replacement should be done with every 45,000 mile check. I said I already had it done. He looked at receipt and said it wasn’t done leaving me to question if I paid for a service that was supposed to be done with the 45,000 mile that wasn’t done. 4. Car ready went to pay and cashier told me you owe $209 without even showing me any paperwork of what was done. I had to ask to see receipt of service before paying. 5. Had issue with tire check. Recommend replacement soon a year ago at Novato 6/32, but no mention of needing recommend same replacement here. Asked why not mention, tech said it was still at 6/32 after driving an additional 20000 miles. 6. Received email with service paperwork that is supposed to have tire measurements, red box for what should be replaced, green box for what is ok etc. mine is blank. My service was done in 50 minutes from check in. I have no record of what service outcomes were. No recommendation of replacement or anything needing service including the brake service that was originally implied that I needed. Overall left their feeling like the most minimal service was done and it took less than an hour to do it. I feel less safe now driving my car after service than when I brought it in. This was first experience and likely I will just keep making the trip to Novato Chevrolet where I bought the car to get it serviced in the future.

Purchasing a new vehicle can be somewhat overwhelming. Our overall experience from the initial contact inquiry of the vehicle in question, to the test drive, trade in process and overall sale/finance process was seamless and went very smoothly. I was impressed with everyone we encountered throughout the purchase process.

greart

Everyone is so friendly and very helpful

There is a lack of responsiveness and failure to provide enough information regarding procedures and duration of service appointments to allow customers to plan for the service visit. No one answers the telephone. You receive a text asking how they can help, but its clear no one is really monitoring the texts either because the questions asked are not answered. No real attempt is made to make service convenient. There are no courtesy cars, the waiting room had no water and no coffee.

Everyone was responsive - my transmission went out, so I had it towed to Platinum and since I'm in the system they took care of everything as far as getting it in the shop; I didn't have to be there. I was given a new Trax to drive -- It did take almost 2 months to get my blazer back though. Seems like a long wait; but it's all good. Jose was excellent in communicating all that was going on from ordering the parts to why there were delays; and getting the work completed by the tech.

Great

In the down side, I was a little early and no one could check me in, other than my service tech. Also, I wax it offered a receipt for the drop off of my car, and finally, there was no place to park. Also, my tires were not inflated. On the upside, my service tech was in time and very helpful

Went in for oil change and it was very expensive. Also did not add any washer fluid. Completely empty

It would have been nice if you had washed the car, too

Keith helped me out with my oil change & tire rotation. He was super helpful and provided great information regarding the maintenance of my car!

2 1/2 hour wait with an appointment is too long.

Fast and Friendly

Solid good work and very friendly helpful people.

It was great!

All of my needs were dealt with in a professional way and timely

Everyone was professional and friendly.

I brought my 2024 3500 in for its second service and I asked for an oil change, fuel filter change and tire rotation. I was told it would take the better part of the day so I took the day off and rented a car so I could go run errands. I got back to the dealership and they did not rotate the tires. After questioning the service writer about this he said they would do it right then. I took a walk and when I returned in an hour my truck was sitting in the same spot untouched. As I walked in the door the service writer greeted me and said they were almost done? I told him my truck had not moved since I left for my walk. I am very disappointed in the service I received and I will not be returning there. I took a day off work costing me around $2400 in lost revenue, I spent $124 to rent a car and I waited an additional hour of my day for them to forget to rotate my tires again. I was offered an $80.00 refund. Thanks for wasting my time guys. I will take my business to a local shop who actually makes me feel like they care about my time and apricate my business.

Josh the sales guy that helped me was incredible. He not only help me get the truck I wanted but was very professional, knowledgeable, helpful and over all gave me a great experience shopping for my truck. I give him 2 thumbs up.

I had some concerns with My vehicle. Brought it in and I was always kept informed of the process and status of vehicle. I did not have to wonder what was going on. Keith showed concern of the problems I was experiencing and he made every effort to confirm and come up with resolutions for my vehicle.

No problem at the moment all good thanks

Attentive, helpful and informative

It was a positive experience.

The issue has been resolved, and the service I received from the mechanics and from Jose was excellent. I am quite satisfied.

Platinum Chevrolet worked with us to get to our budget, treated us with respect, and helped us navigate all the new features on our Equinox EV.

Quick and easy process.

Oden, the service writer was very helpful. I was so impressed with the young shuttle driver. He was so professional and just a joy to talk with. I’ve been going to this dealership for over 20 years even before it was a Chevy dealership. I bought my third car from this location and I can’t imagine going anywhere else for Service or other needs. This seems to be a very well run business that I can always rely on.

Excellent service representative. Delightful shuttle driver - an interesting young man. Overall a great experience. I’ve been coming to this dealership for 25 years . Owned two Saturns and now own a Chevy. I’m a happy camper. The service department is who an owner has to deal with for the life of their car so to me the service department is absolutely essential. And this one is really great.Thank you for the good service.

Friendly staff, got the job done efficiently

no

I had a positive experience Josh was great, kind and patient.

They made it easy to drop off my trail boss i got a shuttle to work a picked up afterwards it was finished

I was greeted by Odin using my name. He is polite and very efficient.. I then was greeted by Eric Rumsower who was absolutely kind, considerate and respectful . He is a real asset to Platinum Chevy! Eric was Winderful!

All good

I brought my 2014 Traverse to Platinum Chevrolet when another shop couldn't resolve the problem with the blowers. Took a littlevwhile, but Platinum figured it out.

Great service.

It was great,

I was greeted by the service advisor and the paperwork was done in minutes. I was told it would be a couple of hours and they were right on time. The work was done correctly and I had a follow-up text to see if I had any questions. I continue to be very pleased with my experience at Platinum Chevrolet.

I was drawn to the dealership because we had purchased an EV from them 2 yrs ago and received great service. It was pretty no-nonsense; I knew what I wanted and was shown the options available.

Jose has always made my visits easy and worry free. Understands what’s needed and makes sure I get taken care of every time.

The whole service process went very well, and your whole team did a great job.

Had a great service at Platinum Chevrolet. Offered a shuttle service and Keith was very helpful explaining the Recall Service that was performed on my Truck. Highly recommend going there for any service.

It was great, Juan was amazing and very helpful. It was great having someone that speaks Spanish

Cesar in sales was great, straightforward, honest and made the process easy and stress free

Everyone was very nice and professional

Very accommodating and friendly. Jenny Jones was amazing. I trusted her knowledge and would recommend all my friends to contact her if they want to buy a Chevrolet.

Overall it was fine, the woman at the payment station was amazing. Very friendly and knowledgeable. After she gave me my key I went to get my car and it was no where in site. I looked around and went to ask the front desk. He seemed confused and said he would have it pulled around. We waited 10-15 min before the car appeared.

Your dealership is always great, we take both our vehicles there for all services.

good service

I called and left a message to make an appointment. I received a text and a call to confirm. Got me in within the week.

Top to bottom. All staff was excellent

Fue excelente servicio me resolvieron el problema del vehículo y me estuvieron informando todo el tiempo

Service techs were great - good communication - solved the problem. 4 stars rather than 5 has to do with the cost to diagnose and replace a battery. Over $600 just feels a bit steep for something so simple.

The service was great, very quick and my adviser Kieth was very kind and a big help.

A shout out to Jose Delgado for his great customer service!! First time in years that I have had that type of service from Chevy!!! Thank you for your kindness and understanding my concerns you made this process smooth and stress free!! Monica

They were kind to help me work through the insurance claim with Geico for the damage caused by a rodent.

The tires were put on the problem would be we drop the car off for the appointment at 1 o’clock and pick the truck up at 4:45. We were told the truck would be ready in two hours and took almost 4..

Always a good experience at Platinum Chevrolet. Everyone is always helpful! Thank you for taking care of my 2017 Malibu!

Keith, the service tech, kept me informed at all stages of the repair. The repair took less time than anticipated, and I was back in my vehicle the same day.

Great service

Handled my unscheduled simple routine maintenance request politely and promptly.

It was great we were able to have an easy process the entire time there. We were treated very nicely and respectfully as well. It was very easy and simple to pick our the car we wanted!

Fast warranty repair.

Things got taken care of

My service rep, Keith greeted me right away and the check in process was very fast & efficient. I waited onsite and my vehicle was ready sooner than estimated time

Customer service was excellent. Odin went above and beyond to make sure I was taken care of.

Odin is very proficient, courteous, knowledgeable. The service was fast. The service department is excellent now that Eric Rumsower is in charge. He has done an excellent job organizing, encouraging and emphasizing customer service and repairs done correctly.

Great service, good communication

Always great service🤗

Timely Did what they said they would do

I took our 2017 Malibu in for a check engine light. I was very pleased with the way things where handed. Odin Mena-Borja was great to work with as my advisor. I will definitely be back for my next service. Thank you Steve Martin

I had a decent experience at Platinum Chevrolet. I always felt like they had my best interests at heart and were going to bat for me. Unfortunately, GM needs to rethink their policy on fixing electrical issues. They would not authorize an attempted repair on my backup camera because the tech could not replicate the issue on inspection. This had been an intermittent issue for MONTHS, and the logs backed it up, yet GM held firm, even under warranty. It took me months of hassle and phone calls, multiple visits, for them to finally authorize a fix. Then the fix was simple and now the car is back to being great. I can only imagine if someone went in with an engine that intermittently failed, GM said they couldn't do anything about it until it fails for the tech, only to have that person die in a fiery accident on the freeway due to the failure. That is what the policy will inevitably cause. Please fix your policy GM. Thanks again for the service Platinum Chevrolet!

Great

Everyone at Platinum Chevrolet was very considerate of my wishes. Pressure to purchase just helpful information that allowed me to make a good decision on my next car is a 2026 equinox. I’ve had it for three days and I love my car. Marie Felis

Weird problem. They fixed it. Yay!

No complaints. Staff was friendly. Would have been nice to be offered a service shuttle back to work.

Very efficient

We have been taking our vehicles here for years and have always been satisfied with your service.

Greeted quickly by name upon arriving. Quick check in. Comfortable waiting area. Kept informed of progress by email however only negative was time between receiving email that inspection was completed to delivery seemed a little too long

I had a great experience. This was my first time purchasing a car ever the team made it so easy. Finance department was wonderful. They were very helpful. They were very supportive when they saw. I was starting to get a little nervous Juan, who we work with to purchase a vehicle was also wonderful. He kept us in the loop and every single step of the way he sat in my car with me explained to me, my dash my steering wheel showed me all of the bells and whistles on my car. I am so appreciative. Mark was also wonderful. He helped me with signing my paperwork. He went paper by paper with me explaining everything I cannot complain about my experience. It was great. I’m going to recommend you guys to any and everybody that I know that needs a car thank you guys so much.

Odine our service manager was polite and seemed to be efficient. However, we rented a car for over a month while the truck was being worked on by Platinum Chevrolet because we had to get back and forth from Santa Rosa to Hidden Valley Lake everyday due to work. This cost us over $2,600.00. The extended warranty negotiations with Platinum Chevrolet took too long and cost us a lot of money we don't have. The warranty will only cover a small part of the rental and will take too long to get the reimbursement. My complaint is with GM for the poor quality of the service warranty they offer and to Platinum Chevrolet for not offering us loaner car for this amount of work on the vehicle and time you had the vehicle. We ended up paying you over $3000.00 to Platinum Chevrolet. You'd think your service department could have given us a loaner. I had asked for a loaner but Odin said he didn't know sometimes the have one etc. but never offered one. Odin heard my complaints during every phone call about how much the rental was costing me and my pleas to move faster on the repairs.

Jose is top notch 👌 very very on top of all repairs Jose's customer service is on point cant get any better only guy I will go to

Easy to schedule my appointment, friendly and helpful staff, service completed when promised.

Keith, our service rep, was very assertive, listening to our vehicle concerns when we dropped off the Chevy Tahoe. He took note of the diagnostic error messages we received from our Chevy app and he talked us through what possible issues could be and what causes those codes to be sent. He has excellent customer service and follow-through.

Great customer service. Joshua was awesome from the beginning to the end. He located the truck I was looking for. No dealer add inns such as LoJack was nice. Other dealers were putting that in the deal. No thanks.

On time. Fast turnaround

Perfect, fast, courteous, seamless, excellent.

Tj was extremely helpful in this whole truck buying experience. Talked on the phone about what I was looking for in a truck, and upon arrival to the dealership, had multiple options to look at and find the perfect fit for me and my family.

They are very clear about what needs to be done.

I have already had a long discussion with Eric. The automated text system was awful. I couldn't get a direct response from a human being which resulted in my car being trapped in the service department on a Saturday. Fortunately Mark in sales was able to think outside the box and was able to retrieve my car. Eric phoned me on Monday with apologies and with positive steps moving forward. Otherwise, I would not bring my car back to Platinum.

Good service

Great

From the moment we stepped out of our car at the dealership we were taken care of by Cesar who was amazing!! Very friendly and helpful. Everyone was very nice. Everything went very smoothly.

Easiest Drop off, got the work done as promised and on time.

Good

Muy profesional servicio

Joshua Moreno was very helpful and extremely responsive in an industry that lacks those traits.

Easy, fast

Keith was a great rep and really helpful, communicative and proactive throughout this process. The text feature was so clutch for me to feel like I could easily reach him and always got a fast response. Appreciate

Customer service not great.

Service was great. It took longer than I expected though

Easy

Just a normal scheduled service, went great. No problems, no surprises and service advisor Odin let me know what to expect at the next service visit which I appreciate.

Fast and friendly service!

Great service advisor, excellent experience.

Odin, was very helpful, he was helpful, took the time to explain to me svcs my car was going to be needing in the near future, informed me of what other svcs were recommended as I was there for my routine oil change. Thank you, Odin, for always being friendly and so helpful.

Joshua was great, he made the process easy & fun! We love our new Chevy!

Keith was terrific, and got my vehicle finished sooner than promised, and even went out to the parking lot to fetch my auto for me as it was raining-great service!

The service rep, Odin, was very helpful and provided updates throughout my repair visit. Communication, for me, is one of the most important parts of a great visit.

I thoroughly enjoy working with you. Every person made my experience top notch. I appreciate your business so much in a time when customer service seems to be a forgotten thing, your employees always show exceptional service and care.

Great. All of the employees were courteous and efficient and were in touch with me by text the entire two hours my car was in the shop. Love them.

I previously called your dealership and told them the phone number you used for you client is incorrect. I am not the person who had service done on 1/7/26. We do use you for service on our suburban but have not visited you for at least a year

Odin did nice work! He was able to get our needed service taken care of on a recall that I was not even aware of. Thanks

Great costumer service

Great job, friendly staff and car work done in a reasonable time period.