Our Reviews

The whole service process went very well, and your whole team did a great job.

Overall it was fine, the woman at the payment station was amazing. Very friendly and knowledgeable. After she gave me my key I went to get my car and it was no where in site. I looked around and went to ask the front desk. He seemed confused and said he would have it pulled around. We waited 10-15 min before the car appeared.

I was greeted by Odin using my name. He is polite and very efficient.. I then was greeted by Eric Rumsower who was absolutely kind, considerate and respectful . He is a real asset to Platinum Chevy! Eric was Winderful!

I called and left a message to make an appointment. I received a text and a call to confirm. Got me in within the week.

Jose has always made my visits easy and worry free. Understands what’s needed and makes sure I get taken care of every time.

Cesar in sales was great, straightforward, honest and made the process easy and stress free

Everyone was very nice and professional

The service was great, very quick and my adviser Kieth was very kind and a big help.

A shout out to Jose Delgado for his great customer service!! First time in years that I have had that type of service from Chevy!!! Thank you for your kindness and understanding my concerns you made this process smooth and stress free!! Monica

Keith, the service tech, kept me informed at all stages of the repair. The repair took less time than anticipated, and I was back in my vehicle the same day.

Service techs were great - good communication - solved the problem. 4 stars rather than 5 has to do with the cost to diagnose and replace a battery. Over $600 just feels a bit steep for something so simple.

They were kind to help me work through the insurance claim with Geico for the damage caused by a rodent.

The tires were put on the problem would be we drop the car off for the appointment at 1 o’clock and pick the truck up at 4:45. We were told the truck would be ready in two hours and took almost 4..

They made it easy to drop off my trail boss i got a shuttle to work a picked up afterwards it was finished

Top to bottom. All staff was excellent

Fue excelente servicio me resolvieron el problema del vehículo y me estuvieron informando todo el tiempo

It was great, Juan was amazing and very helpful. It was great having someone that speaks Spanish

Odin is very proficient, courteous, knowledgeable. The service was fast. The service department is excellent now that Eric Rumsower is in charge. He has done an excellent job organizing, encouraging and emphasizing customer service and repairs done correctly.

My service rep, Keith greeted me right away and the check in process was very fast & efficient. I waited onsite and my vehicle was ready sooner than estimated time

I had a decent experience at Platinum Chevrolet. I always felt like they had my best interests at heart and were going to bat for me. Unfortunately, GM needs to rethink their policy on fixing electrical issues. They would not authorize an attempted repair on my backup camera because the tech could not replicate the issue on inspection. This had been an intermittent issue for MONTHS, and the logs backed it up, yet GM held firm, even under warranty. It took me months of hassle and phone calls, multiple visits, for them to finally authorize a fix. Then the fix was simple and now the car is back to being great. I can only imagine if someone went in with an engine that intermittently failed, GM said they couldn't do anything about it until it fails for the tech, only to have that person die in a fiery accident on the freeway due to the failure. That is what the policy will inevitably cause. Please fix your policy GM. Thanks again for the service Platinum Chevrolet!

On time. Fast turnaround

We have been taking our vehicles here for years and have always been satisfied with your service.

Greeted quickly by name upon arriving. Quick check in. Comfortable waiting area. Kept informed of progress by email however only negative was time between receiving email that inspection was completed to delivery seemed a little too long

Your dealership is always great, we take both our vehicles there for all services.

Always great service🤗

Great

Very efficient

I had a great experience. This was my first time purchasing a car ever the team made it so easy. Finance department was wonderful. They were very helpful. They were very supportive when they saw. I was starting to get a little nervous Juan, who we work with to purchase a vehicle was also wonderful. He kept us in the loop and every single step of the way he sat in my car with me explained to me, my dash my steering wheel showed me all of the bells and whistles on my car. I am so appreciative. Mark was also wonderful. He helped me with signing my paperwork. He went paper by paper with me explaining everything I cannot complain about my experience. It was great. I’m going to recommend you guys to any and everybody that I know that needs a car thank you guys so much.

Very accommodating and friendly. Jenny Jones was amazing. I trusted her knowledge and would recommend all my friends to contact her if they want to buy a Chevrolet.

Always a good experience at Platinum Chevrolet. Everyone is always helpful! Thank you for taking care of my 2017 Malibu!

Handled my unscheduled simple routine maintenance request politely and promptly.

It was great we were able to have an easy process the entire time there. We were treated very nicely and respectfully as well. It was very easy and simple to pick our the car we wanted!

Odine our service manager was polite and seemed to be efficient. However, we rented a car for over a month while the truck was being worked on by Platinum Chevrolet because we had to get back and forth from Santa Rosa to Hidden Valley Lake everyday due to work. This cost us over $2,600.00. The extended warranty negotiations with Platinum Chevrolet took too long and cost us a lot of money we don't have. The warranty will only cover a small part of the rental and will take too long to get the reimbursement. My complaint is with GM for the poor quality of the service warranty they offer and to Platinum Chevrolet for not offering us loaner car for this amount of work on the vehicle and time you had the vehicle. We ended up paying you over $3000.00 to Platinum Chevrolet. You'd think your service department could have given us a loaner. I had asked for a loaner but Odin said he didn't know sometimes the have one etc. but never offered one. Odin heard my complaints during every phone call about how much the rental was costing me and my pleas to move faster on the repairs.

Great customer service. Joshua was awesome from the beginning to the end. He located the truck I was looking for. No dealer add inns such as LoJack was nice. Other dealers were putting that in the deal. No thanks.

Tj was extremely helpful in this whole truck buying experience. Talked on the phone about what I was looking for in a truck, and upon arrival to the dealership, had multiple options to look at and find the perfect fit for me and my family.

From the moment we stepped out of our car at the dealership we were taken care of by Cesar who was amazing!! Very friendly and helpful. Everyone was very nice. Everything went very smoothly.

Good

Muy profesional servicio

Joshua was great, he made the process easy & fun! We love our new Chevy!

Customer service not great.

Service was great. It took longer than I expected though

Great. All of the employees were courteous and efficient and were in touch with me by text the entire two hours my car was in the shop. Love them.

I had a positive experience Josh was great, kind and patient.

I was drawn to the dealership because we had purchased an EV from them 2 yrs ago and received great service. It was pretty no-nonsense; I knew what I wanted and was shown the options available.

Had a great service at Platinum Chevrolet. Offered a shuttle service and Keith was very helpful explaining the Recall Service that was performed on my Truck. Highly recommend going there for any service.

Great service

Weird problem. They fixed it. Yay!

Good service

Great

Great job, friendly staff and car work done in a reasonable time period.

Timely Did what they said they would do

I took our 2017 Malibu in for a check engine light. I was very pleased with the way things where handed. Odin Mena-Borja was great to work with as my advisor. I will definitely be back for my next service. Thank you Steve Martin

Everyone at Platinum Chevrolet was very considerate of my wishes. Pressure to purchase just helpful information that allowed me to make a good decision on my next car is a 2026 equinox. I’ve had it for three days and I love my car. Marie Felis

Perfect, fast, courteous, seamless, excellent.

I have already had a long discussion with Eric. The automated text system was awful. I couldn't get a direct response from a human being which resulted in my car being trapped in the service department on a Saturday. Fortunately Mark in sales was able to think outside the box and was able to retrieve my car. Eric phoned me on Monday with apologies and with positive steps moving forward. Otherwise, I would not bring my car back to Platinum.

Odin, was very helpful, he was helpful, took the time to explain to me svcs my car was going to be needing in the near future, informed me of what other svcs were recommended as I was there for my routine oil change. Thank you, Odin, for always being friendly and so helpful.

We have had a great experience with Platinum Chevrolet since day one, from purchasing our car, to scheduled maintenance, always hassle free.

Great service, good communication

Customer service was excellent. Odin went above and beyond to make sure I was taken care of.

No complaints. Staff was friendly. Would have been nice to be offered a service shuttle back to work.

Easy to schedule my appointment, friendly and helpful staff, service completed when promised.

Easiest Drop off, got the work done as promised and on time.

Odin did nice work! He was able to get our needed service taken care of on a recall that I was not even aware of. Thanks

Great service got ride to work in the morning and pick up in the evening from work

Three things to note. 1- bought my car Nov 8 2- took back Nov 15 due to it feeling funny when driven. Was told by the service writer Keith it may be my torque converter and they were putting me in a rental. While standing at the desk my husband and I see my car pull up. Two men climbed out- the owner and service manager- the service manager came in and said “it’s not the transmission. It’s safe to drive. It will burn off. Take it home and drive it.” 3-90 days later I take it back and within 15minutes they found that my transmission was shot and were filing a claim with my warrantee. Keith worked with my warrantee answered all our questions and told us there would be no cost to us. Almost two and a half weeks later I’m informed the service writer Keith who had been helpful and kept my husband and I up to date had been fired. The person who took over stayed it would be an extra day before I could get my car back. When he called me the first time he stated that “Keith really messed up and dropped the ball and the numbers weren’t adding up”. When I said we were told nothing is my responsibly he said he would call me back. On the second call I was told that the dealership would eat the $3000 difference but that moving forward I needed to know my warrantee only covered so much hourly and only after market parts. Granted this is a warrantee they sold me as “bumper to bumper full coverage”. I am very disappointed in how this went and I have lost my trust in most Chevy dealerships. I now have to make some tough choices if my car ever needs work done again. I hope that being a good customer service rep did not get Keith fired as he made the process feel smooth and easy

I previously called your dealership and told them the phone number you used for you client is incorrect. I am not the person who had service done on 1/7/26. We do use you for service on our suburban but have not visited you for at least a year

Best experience ever while buying my new truck from Platinum Chevrolet.

Easy & good communication

Check in and communication was great with the advisor. Would have been 5 stars, if not for the fact that I hav to come back to get my tire monitor system calibrated. Front drivers side is t reading a pressure at all after technician rotated tires.

I recently brought my vehicle in for service and unfortunately did not have a great experience. The person assisting me was not very friendly and did not provide much information about the service being performed. My car was there from 8:00 AM to 3:30 PM, and I did not receive any updates during that time. I had to go out and ask if it was done. I understand that service departments can get busy, but better communication and customer service would have made a big difference in my experience

Excellent

Everything was great. The service was wonderful and the work was done in a timely manner.

Jose is top notch 👌 very very on top of all repairs Jose's customer service is on point cant get any better only guy I will go to

Fast and friendly service!

Joshua Moreno was very helpful and extremely responsive in an industry that lacks those traits.

Easy, fast

Keith was terrific, and got my vehicle finished sooner than promised, and even went out to the parking lot to fetch my auto for me as it was raining-great service!

Great customer service and affordable maintenance services

Smooth and easy, good communication.

When you have an appointment it shouldn’t take all day

Great people to work with.

They are very clear about what needs to be done.

Easy

Service was straightforward

thanks!

It was good

Quick and fast

Terrible

Just a normal scheduled service, went great. No problems, no surprises and service advisor Odin let me know what to expect at the next service visit which I appreciate.

Great service advisor, excellent experience.

Thank you for the excellent service.

Excellent, love our Blazer EV and the service was great!

My vehicle purchase was completed entirely online, so I never actually visited the dealership. However, everyone I interacted with on the phone, via text messages or email, was polite unhelpful. The vehicle was delivered without incident and in good condition.

Good

I had a great experience, Joshua Moreno was great, took me a few weeks to make my decision, I was busy with work and he was very responsive sending me information via text, always answering my questions, he sent me pictures, I was very pleased. It also made the final deal day a lot smoother and faster.

Odin was very helpful and repeatedly provided the information I needed about my car.

Once everything was scheduled and the plan to service my vehicle was put in motion, the process went very smoothly.

Addressed my problem effectively and identified another issue that I had intentionally deferred but chose to get addressed at this time. Since the first issue was under warranty, the cost to me of both jobs was minimal. Only issue was that they recommended replacing my TPS sensors, something I had done only a year ago, which made me question whether they were trying to pad the bill and I called them on it. Turns out, they never cleared the error codes from before. Checking my service history before recommending the replacement would have avoided this embarrassment.

good service

Fast warranty repair.

Things got taken care of

Keith, our service rep, was very assertive, listening to our vehicle concerns when we dropped off the Chevy Tahoe. He took note of the diagnostic error messages we received from our Chevy app and he talked us through what possible issues could be and what causes those codes to be sent. He has excellent customer service and follow-through.

Keith was a great rep and really helpful, communicative and proactive throughout this process. The text feature was so clutch for me to feel like I could easily reach him and always got a fast response. Appreciate

The service rep, Odin, was very helpful and provided updates throughout my repair visit. Communication, for me, is one of the most important parts of a great visit.

I thoroughly enjoy working with you. Every person made my experience top notch. I appreciate your business so much in a time when customer service seems to be a forgotten thing, your employees always show exceptional service and care.

Great costumer service

Odin is the BEST front desk service employee that I have ever known!

The under-hood white painted frame at front of engine area was very dirty with greasey/grimy smudges, also a big black grease smudge on the top of the right-side fender. On the left side of the engine there remained a pile of rodent infestation nest material (including a piece of white paper) on the top of the main manifold, just as was shown in the technician's video you sent to me. Also, there was some additional similar material below which was on the lying on top of the exhasust manifold exit pipes. I vacuumed out this material with my long-nosed vac attachment as well as possible as it looked messy and seemed it could be an engine fire hazard. This took a good amount of time to do well. After this, I cleaned up all the greasy smudges mentioned before, plus the top of the large engine shroud/coverplate which was very dusty and dirty, and showed the many finger marks left by your technician that had removed it to access the repair area underneath. This cleanup effort took just 5 minutes with some paper towels and a simple wipedown with a rag and a light cleaning solution. You should know that I am very displeased that your technician did not take the very basic steps neccessary to take care of both of these things during this repair! I have pictures I took of all of this if you wish to see them. I believe that any customer who would have looked under their hood after having service (in any auto repair shop) and saw what I did, they would not feel confident that a good job was done.

Great comunication

Juan our sales rep was amazing and very helpful and made it work for us.

Had a great experience with Scott and Josh! They worked with us to get the best deals, communicated with us, and helped us get into our dream truck!

Odin was excellent! Helpful and very nice

My car was taken in right on time. It was ready when they said it would be and they kept in touch with me while they had my car to make sure I didn’t have any other questions.

It took a while and when l got the call the was finished. At arrival went to pay the bill lady was real helpful got the key l went out to get in the car and lt looked like it came out of a sene from Wizard of Oz had leaves all over the car popped the hood to inspect found a spacer on top of supercharger . A person Todd went to get a leaf blower to make car drive able . After leaving to go wash it a bad Randle came from the rear l turned around a went be to dealership to talk to service manager to find the other problem .To me it doesn’t look like any cares what the looks like and do a final inspection on the car before the customer picks it up to me that’s SAD.

Great experience, Lakitta was

Drew was very knowledgeable of the vehicle and walked us step by step through all the bells and whistles.............

Jose got me in the day after I called and the work was completed perfectly. He also has checked in with me to make sure that all is well.

Scheduling online was very easy. From the minute I walked through the door I was treated with such kindness and respect. Ulises was patient, informative, kind, and gave me great advice. I would trust him again. The cashier was very sweet and spent time visiting with me while we waited for my bill. The work done on my car is as advertised and I’m very happy with the overall service.

Pleasant helpful advisors and good service at a reasonable cost.

Thank you

The Service Department staff were all very helpful and friendly. Of course my car had issues on a Friday afternoon and I couldn't get in until Monday -- but it was easy to make a Service appointment online. I want to give a special shout out to the fantastic Odin Mena-Borja for helping me with kindness, patience and humor. He made the whole experience very positive and I got my car back fully charged and in perfect condition. I want the Dealership and GM to recognize personnel that are bilingual : They should get a bonus or a percentage boost to their base salary as they can help twice as many clients!

Friendly and efficient sales person. Very quick process from start to finish.

I dropped my car off for routine maintenance at 10 am, but by 4:35 had not received a status. Starting at 4:35, I texted and called 5 times before I could get an answer. The advisor never answered my calls, and finally I demanded that Joseph in service check to see if the cashier had the paperwork. He finally said my car “appeared” to be ready. I am disappointed with Platinum.

Jose our service Mgr, did an excellent job working on my husbands Chevy Trax's issues.

I am in my 70's and have purchased many types of vehicles over the decades. Thanks to Andrew (Drew) Garatti, the purchase of the 2026 Chevy Trax was one of the best that I have experienced. His professional, complete and helpful assistance made the transaction from test drive through financing seamless and expedient. I would highly recommend Platinum Chevrolet and Drew to friends and business associates.

Good

I bought a new Chevrolet Bolt at Platinum Chevrolet and they were a big help. The sales lady Lakitta explained everything clearly. They took my old car as well. I appreciate that buying at Platinum Chevrolet was easy.

Hello The sales team has been excellent. That’s TJ Keith and Mark. I wanted a low pressure relationship and they gave me that—information and advice without pressure. I came to you as a customer in the Costco auto buyers program, and I think that helped. The price seemed moderate and didn’t require any negotiation. Why four stars, not five? First, I can’t evaluate the car itself—that will take a few thousand miles of driving, right? before I can evaluate the car and my feelings about it. Second, the sales experience is not over yet. I think and expect that Mark or TJ or someone will provide continuing support as I learn about this car. There are two parts to this: driving and charging. I have driven cars before, but never used an EV charger. So, that will be new and continuing help will be important. Finally, here’s an issue. It’s the extended warranty. An expensive add-on. Is it worth the money? Hmm. How can I tell? Surely, most Bolts are well made and do not require early serious repairs. Right? I bought this extended warranty, but hope it’s an unnecessary expense! Anyway. Four stars for now. Sales team gets five stars now. The total experience is at four stars, waiting for further experience. Good luck to you all. Thank you for building and selling a moderately priced car that won’t burn fossil fuels. Joel S. Coble.

Odin, the service person, was extremely helpful, and his explanation of the service was clear and easy to understand. The service included an oil change. Because of the cost of the service, which included changing the brake fluid, he offered a 3-month payment plan with no interest. I was grateful, since I'm living on my Social Security. Also, I chose to use the Chevy dealership for all my service needs because I trust them to look after and check all my systems, for example, this also included a 30K maintenance checkup. I'm 83 years old and want this to be my last car, so I need a reliable plan for maintaining it. The Chevy dealership provides what I need, and does so with excellence.

Odin checked me in. He was very helpful and informative. He kept me updated throughout the time that I waited for my vehicle to have the oil change. I was very glad that he showed me what the tuneup was that was needed on my vehicle. At the end when I was leaving, he said that you can break that up if you can’t do that all at once. And that means a lot to people in this day and age that we don’t have that kind of money that a tuneup that could cost more than $1000 could really break somebody. He was very professional and I appreciate that. Thank you so much.

Everyone was pleasant and very helpful. Cesar was a great sales person to work with.

Everything guys

It was a helpful and efficient experience.

Laquita was very helpfully in assisting us with our purchase!

Our truck was having an issue and not starting. We took it into the dealership right away and they were able to help us find the issue and fix it under warranty. The service department was fast clear and explained all the issues that we had.

Service was great!

The customer service was able to help me out in a timely manner and I got my rear view mirror fixed.

Everything was great, people are nice and friendly, atmosphere was clean and comfortable. Would have been nicer if it hadn't taken an hour and half to complete the vehicle service.

Surfers was excellent and did everything that I asked and more

Great experience here Juan was super helpful!

I needed to have our car serviced quickly, and Odin prioritized the service and had us put in time for our appointment. Many thanks to him and the service department for making this easy.

Good overall experience

The service was quick and the staff was very friendly

I have bought both my vehicles here and have always had good service.

Friendly service and quick. The Service staff provided options but did not push to upsell anything.

The communication of your service staff was very poor and I think you should do better and letting customers know if charges on services being done

I am very happy with the attention I'm receiving from the service department. However, I am very disapointed in the design of my new TRAX. It burns oil! I am currently in an oil consumption test. But it is my understanding that to consume a quart of oil in 2000 miles is acceptable, within tolerance! I have a car with less then 20,000 and I have to check my oil with each fill up. I carry a quart of oil in my car at all times because of my concern of run seriously low on oil between changes. This is very abnormal. I seriously doubt that this engine will give me long term performance that I thought I purchased from Chevrolet.

It’s not good the people think there doing me favor when it’s not

Excellent attention

excellent service and communication

My 2007 HHR power steering box went out. Platinum replaced it at no charge quickly and efficiently due to a recall on it. they were great! I bought 2 cars from Platinum and have always been impressed with them. 10 stars!

My appointment and service was smooth and efficient. I was given input as to how long it would take, the cost and any waiting requirements.

Jose was great.... communicated very clearly. Didn't press repairs that are not yet needed. Very honest and candid. bruce

Odin checked me in and got my car into the shop quickly. It took about as long as expected and everything came out great.

Staff and service were excellent. My only disappointment was the cost of replacing fuel filter, OUCH!

Thanks

5 hour completion estimate. Took 7. Then they obviously forgot I needed a ride back.

Great

Car was serviced for an engine light warning and they did a general inspection. Problem was related to needing a software update which was under warranty so service was done with no charge. Yea! One complaint was that they gave me an appointment but did not have staff to accommodate even a diagnostic until the next day. Then the service wasn’t completed until the next day which meant 3 days without my car. What I would have preferred is not scheduling drop-off until you knew you had staff so I wasn’t so inconvenienced. Also, I noticed one of the under,carriage flaps had come loose and was dragging. This was the next morning so it could have been a coincidence or they might have dislodged it when they were inspecting underneath the car. Summary, things were taken care of but I feel I have to verify you have bandwidth to see my car when you “schedule” me and I need to do a better job of inspecting the car when I pick it up. Both are symptoms of an erosion in trust.

Jose and everyone I came into contact with was great

Quick friendly and knowledgeable

Odin is great and always makes sure that my concerns are addressed.

I was really nervous and apprehensive about the whole vehicle buying experience, however Lakitta and Tim made the whole experience amazing. They both were welcoming and friendly and made sure that I was thoroughly informed about the vehicle and the process, and were happy to accommodate anything that I would need to feel comfortable to make the decision to purchase my truck. I never felt pressured or hurried, and I really appreciated that. It was a wonderful experience.

Our experience at Platinum Chevrolet was wonderful. Staff was friendly, knowledgeable, and helpful.

The service advisor and the service were top notch. My only gripes were that the waiting area was bathed in relentless and irritatingly loud music, and then it took a very long time for the service to be completed. I can put up with that for the excellent service result. My thanks to the service advisor and the service technician. Every outstanding glitch in my car's behavior (I hadn't mentioned all of them to the service advisor) was fixed. I'm delighted with the Equinox EV. I will be returning to this dealer for future service.

Satisfied

Muy buena atención por parte de jhosua excelente trato

easy to get in and out.

We always get great service at Platinum Chevrolet and appreciate everyone involved including our service advisor Odin, and any work is always done in a timely manner.

Great customer service. Only issue is the ridiculous cost of a 12 Volt battery.

You made the whole process easy.

Great experience. Lakitta was great-answered all our questions. It was a no hassle enjoyable car buying experience.

Fast, easy, on time. Love my Bolt.

Fue rapido y me atendieron en mi idioma

Odin was very helpful. He stayed in touch with updates and worked to accommodate my schedule.

Won’t be back. Went in to have 1 of the 4 tire pressure sensors addressed. Now none of them work. I suspect they removed them all and didn’t reinstall. They haven’t returned any of my calls or texts.

Excellent Service - Odin - Service Writer / Tech was great. Always kept me updated on progress of repair / service.

It was so easy to get an appointment and all the staff were so friendly.